No. Hawker Wine Estate is a fictional setting where our Escape Room Event takes place. The Von James family are the very wealthy owners of Hawker and you have been invited to an exclusive party at the Estate, but all is not as it seems and the celebrations quickly turn sour...

One ticket includes entry to the event, which includes a 2x course meal, live show with exciting games and dancing. Group Tickets include upto 12 people (1 Table).

Drinks are not included with your ticket but the bar will be open throughout the event for you to buy drinks.

Wine Escape is set in the 1920’s and has "a night out on the town” feel to it. We welcome guests to dress up, but this is not a requirement. The most important thing is that you to feel comfortable, relaxed and have a great time!

The 2x course meal will be a Main & Dessert. At the majority of our events we serve a chicken main meal & chocolate based dessert. However this is subject to change depending on our suppliers and therefore we are not able to give specific details about our menus in advanced. However, we can assure you it will be delicious!

Upon the check out page when purchasing your ticket, you will see a dropdown list to select any dietary requirements you may have. If you do not select any dietary requirements, the standard dinner package includes a chicken based main meal and a chocolate based dessert. Dietary requirements must be advised to us ahead of the event, if you have forgotten to do this or given your ticket to someone else, you can contact us by filling out the contact form on our website or message us on Facebook. We cannot guarantee dietary needs will be catered for on the night of the event without any prior communication.

Doors open at 6:30pm. 2x course meal is served from 7:15pm. The show starts at 8:30pm, will include an interval and end at approximately 10.30pm. There will be an opportunity for drinks and dancing from 10.30pm - 11.30pm.

We only reserve tables for group bookings. (1 Group Ticket will allow upto 12 guests, seated on 1 Table). We do not take table reservations for tickets sold separately. Our tables are there to be claimed on a first come first served basis. If you are coming as part of a large group or you would like to sit at the front, we suggest arriving at the venue 10 minutes prior to the doors opening time. We will always try our best to accommodate your group. We do make exceptions for customers with special requirements. If you do have any access or physical requirements please contact us through our contact page - *Please Note: for any requests of this nature, please contact us at least 7days prior to the event you are attending*.

Tickets will be available at least 2 months prior to the event date. Join the mailing list on our homepage for the most up to date ticket information.

Wine Escape is open to 16+ years. Guests under the age of 18 must be accompanied by an adult.

If an event has sold out, we recommend subscribing to our mailing list on our homepage. We will release any new dates and locations through here.

No. Refunds will only be issued if we cancel an event which you have brought a ticket for. You can request to transfer your tickets to an alternative event. Please note ticket transfers are charged at £15 per person + 2.5% booking fee and any additional chargers if ticket prices are higher at your new chosen date/location. *Please Note – events that are postponed due to the ongoing COVID-19 pandemic are not considered cancelled events in our ticketing policy*. You are welcome to give your tickets to someone else.

Before contacting us, please check this FAQ page thoroughly! Although we love talking to you, we are dealing with high volumes of ticket holders, therefore if you can find your answers on this FAQ page then that’s brilliant for both of us! If not, either email us through our contact page on the website or message us on Facebook. Although we do answer questions through our other social media platforms, these are our main contact channels. *Please Note – any emails or messages received where the question is already answered on our FAQ page will not get a response*. Please do not email or ring any of our venues. Although they’ll try to help you as best they can, you’re best contacting us directly with your questions!

For private or corporate events, please go to the private hire page & fill out the contact request form. *Note - Please do not contact us via this form regarding individual tickets, group tickets or any other matter in relation to a public event. This form is for booking information for private hire or corporate events only. Any other requests or questions will not be responded to*.

Your ticket is emailed to you straight after purchase. Please check your spam and junk folders if you cannot see it. It is important that you input the correct email address upon purchase. We are unable to change an email address. If you misplace your ticket, you will still be able to check in at the event without it by providing your name, email address and a form of ID.

No, we can check you into the event with an e-ticket on your phone. Please ensure you have either a digital or a printed copy upon arrival.

Your health and safety is always our first priority. If your event is postponed, we will send you an email to inform you as well as information regarding our ticket credit system. All affected tickets will be given a credit note allowing you to reschedule your tickets to any of our future events. If you have not received an email about your event being postponed, your event is currently going ahead as planned. All our decisions are made based off the most recent Government legislation and guidance in relation to COVID-19. If you or anyone in your home have any symptoms of COVID-19, however mild, please follow the advice given by the Government in regards to self-isolation.

If your event has been postponed, you will be sent a credit note with the same value of your tickets (including booking fee). This credit note will be valid to spend on any UK event within 24 months of our shows being active. Customers with ticket credit notes will be given advanced access to all future UK events within this timeframe. We will be sending out information about the new dates as soon as we can!

No refunds are given for postponed shows affected by Covid-19 or any other Pandemic, Natural Disaster or War. Affected ticket holders will be given advanced access to future events for any Wine Escape at any UK location. Ticket Credit Notes can be used within 24 months of shows being active again. A Ticket Credit Note is non-transferable and cannot be exchanged for cash or drinks vouchers at your chosen show. We understand this may be frustrating for some of our customers, however in these extremely difficult times we have come up with this solution as a way of helping our customers and allowing us to continue as a business. In the face of the current uncertainty, we are depending on our customers to invest in our future so we can continue to entertain the nation and provide many other future events. We will however, offer customers a full refund if the event has been cancelled by us. If this does happen you will be contacted via email with next steps.

If a venue is reported as closed down or temporarily closed, we will work closely with the venue to plan a future re-opening. Alternatively, we may need to seek another suitable venue in a nearby location. Customers will be informed of any venue change prior to the date of the event.

Unfortunately, we are not able to offer a refund or credit note for customers who either choose or are not able to attend due to COVID-19 or any other reason. Under the current Government advice, we are not able to offer a refund or credit note for individual cases of illness or a change of circumstances. This is normal practice for ticketed events in line with our terms and conditions.

You must use your Ticket Credit Note in one transaction. For example, if you have booked 6 tickets under one booking, all 6 tickets must be transferred to a different event. Credit Notes must be used and transferred per booking and are not broken down into individual ticket bookings.