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Privacy Policy

Part A -  Your acknowledgement of this Privacy Policy

1. We have written this Privacy Policy to help you understand how WINE ESCAPE may collect and use your personal information, and to inform you about the choices you can make about your personal information. This Privacy Policy contains important information about how we handle the information we collect from you - please read it carefully. If you are reading this Privacy Policy online, please print or save a copy for your records.

2. By accessing, using or registering on the Website or WINE ESCAPE's Social Media Platforms you acknowledge that you have read this Privacy Policy.

Amendments to this Privacy Policy
3. WINE ESCAPE reserves the right to add to or amend this Privacy Policy from time to time. Amendments will take effect when posted on the Website and WINE ESCAPE's Social Media Platforms. Please check the Website or WINE ESCAPE's Social Media "Privacy & Legal" section regularly for changes. If you access, use or register on the Website or WINE ESCAPE's Social Media Platforms or purchase tickets after any amendment to this Privacy Policy, you acknowledge that you have read the updated version of this Privacy Policy. Unless otherwise stated, our current Privacy Policy applies to all the personal information we have about you.

Part B -  Information we may collect from you

4. WINE ESCAPE may collect and process information about you as set out in this Part B.
Making a purchase WINE ESCAPE
5. 6. If you make a purchase via the Website WINE ESCAPE will collect the information we need to fulfil your order and notify you of the status of your order.

Registering your details with WINE ESCAPE
6. If you want to purchase a ticket for WINE ESCAPE and you are 16 or over, we will ask you for some personal information.
7. In each case, the process will set out the minimum information you need to provide (in the form of mandatory fields) and you may provide us with other information if you chose.
Competitions / Surveys / Correspondence
8. WINE ESCAPE may obtain information from you when you enter a competition or promotion on the Website and WINE ESCAPE's Social Media Platforms.
Sensitive personal information
9. Please note that WINE ESCAPE may collect sensitive personal information from you in the course of providing goods and/or services to you (in particular, information as to whether you have a disability).
Using our services / Marketing messages from WINE ESCAPE
10. WINE ESCAPE may collect information about your use of our services (including your purchases from us, and your use of the Website, WINE ESCAPE Social Media Platforms). We may also collect information about marketing messages we send to you and how you respond to them.

PART C - Cookies/ Web Beacons/ Third Party Links

11. WINE ESCAPE uses information collected using cookies and web beacons to help us analyse, develop, manage and market our goods and services, and our communications to you.
12. A "cookie" is a small piece of information placed on your device's hard drive via your web browser. "Session cookies" are temporary cookies which remain on the cookie file of your browser until you leave a website. "Persistent cookies" remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie). The "help" button on the menu bar of most web browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser tell you when you receive a new cookie, and how to disable cookies. More information about cookies is available at
13. A web beacon is a tiny transparent graphic image, often no larger than 1 pixel x 1 pixel, that is placed on a website or in an e-mail and used to collect information, often in conjunction with a cookie.
14. WINE ESCAPE uses session cookies on the Website and WINE ESCAPE's Social Media Platforms to enhance our visitors' experience of the Website, WINE ESCAPE's Social Media, and to provide certain facilities on the Website and WINE ESCAPE's Social Media. For example, session cookies allow you to carry information across pages of the Website and WINE ESCAPE's Social Media when booking a ticket, and avoid you having to re-enter information. We use session cookies to collect information about your device including its IP address (a unique identifier of your device), operating system and browser type. This helps us ensure that content from the Website and WINE ESCAPE's Social Media is presented in the most effective manner for you and your device. We also collect information about browsing actions and patterns.
15. We may ask you whether you wish us to provide certain facilities which require the use of a persistent cookie. For example, if you want us to recognise your device and pre-fill some of your details to save you time, we use a persistent cookie to do this.
16. If you choose to disable WINE ESCAPE cookies you will still be able to view the Website or WINE ESCAPE's Social Media Platforms, but you may not benefit from all the Website and WINE ESCAPE's Social Media features on your visits.
Third party cookies
17. Most advertisements on the Website and WINE ESCAPE's Social Media are WINE ESCAPE's advertisements. However we may feature external advertiser campaigns from time to time. Please note that if you view or click on these, your device may receive a third party cookie (e.g. so that the advertiser can measure the performance of their advertisements on the Website and BWINE ESCAPE's Social Media).
18. WINE ESCAPE may ask or allow third parties to collect statistical data about the Website and WINE ESCAPE Social Media (e.g. for evaluating usage of the Website and WINE ESCAPE Social Media, compiling reports on website activity and providing other services relating to website activity and internet usage), and this may involve the use of a third party cookie. WINE ESCAPE does not control these third party cookies.
19. You can disable third party cookies if you wish. However, you should read the cookie policy of the relevant third party, in particular, to find out how to do this.

WINE ESCAPE Social Media
20. If you are using WINE ESCAPE's Social Media Platforms, please remember that WINE ESCAPE's Social Media Platforms are provided via social media sites which have their own functionality, terms and privacy policies. You should be aware that these functions are part of the social media site, and are subject to the social media site's terms and privacy policy. Please ensure you have read these carefully and have checked your personal settings to ensure you are happy with how your information will be used by the social media site. WINE ESCAPE's Social Media may make use of these functions but WINE ESCAPE does not control them and is not responsible for them.
21. WINE ESCAPE's Social Media Platforms may allow you to see your friend's details and contact them. An example of this would be our Event Planner within Facebook. Where this is the case, this function is provided by the social media site provider and not WINE ESCAPE. WINE ESCAPE does not hold your friend's details and any messages you send to friends via WINE ESCAPE's Social Media use the relevant social media's functionality and are not sent from WINE ESCAPE.

PART D - Use Made Of The Information We Collect From You

Making a purchase WINE ESCAPE
22. If you make a purchase, WINE ESCAPE will use your information to fulfil your order and notify you of the status of your order, which will usually include sending you a booking or purchase confirmation email.
23. Where you make a purchase by credit/debit card via the Website we will use the purchase information you submit to process your credit/debit card transaction on WINE ESCAPE's behalf.
23. WINE ESCAPE may use your information to send you information about special promotions or offers including new campaigns and announcements you might be interested in, such as international events and new launches. We might also tell you about new features or products.
23. WINE ESCAPE may contact you for feedback from an event you've recently attended so that we can evaluate the success of our business and use the collected information to improve the performance of future events. 

PART E - How We May Share Information With Third Parties

24. We reserve the right to release personal information without your consent or without consulting you, when we believe that this is appropriate to comply with our legal obligations, to enforce our terms and conditions or other legal rights, to protect the security of the Website.
25. From time to time we may share statistical information about customers with third parties such as advertisers, business partners and sponsors, to help us and them analyse, develop, manage and market our goods and services. This information will be shared in a way that ensures that your identity is not revealed.

PART F – Other

26. The nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, and any transmission is at your own risk. We follow strict security procedures (including appropriate technical and organisational measures) in the storage and disclosure of your personal information to try to prevent unauthorised access or loss. We store information you provide to us on secure servers, and payment transactions are encrypted using SSL technology. We take appropriate measures to ensure that information disclosed to us is kept accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
Transfer of data outside the European Economic Area
27. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff may be engaged in, amongst other things, fulfilment of your order, provision of support or administration services, analysis of statistical data, or other functions as set out in this Privacy Policy. By submitting your information you agree to this transfer, storing or processing. We will take all steps necessary to ensure your personal data is treated securely and in accordance with this Privacy Policy.

User names and passwords
28. If you choose or are provided with, a user name, user identification code, password, security question & answer, verification number or any other piece of security information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. If you become aware of any unauthorised use of your security information you must inform us immediately. We have the right to disable any account and/or registration with us at any time, if in our opinion you have failed to comply with your obligation to keep your security information secure.
Updating and accessing your personal information / Contacting us
29. If you want to modify, update or change your personal information or marketing message preferences, please contact us via the contact page on our Website and we will update or modify your personal information accordingly.
30. You have a right upon written request and payment of a fee in accordance with our standard fee rate, to have a copy of the personal information we hold about you.
31. You can contact us with any queries or requests concerning your personal information and/or this Privacy Policy by using the contact details shown on the Website "Contact Us" page . Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.

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